FAQ's

Shipping: 

We offer a flat rate of $4.95 on all US orders.  We do not offer international shipping at this time.  Please allow 2-10 business days after ordering to receive your shipment.  
All orders ship via USPS Priority Mail.


Returns and Exchanges:
We know that not every purchase will fit & returns or exchanges are sometimes needed. Please read our return policy below to make sure your order qualifies.
Please note: All returns are for STORE CREDIT only. No refunds. All sale items are final sales. No returns/exchanges.
All returns/exchanges must be received within 21 days of the order shipment date.  No exceptions.
All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
The buyer is responsible for all return/exchange shipping fees.
Please include a note in your return package with your name, item(s) being returned, and reason for return.
Please send your return/exchange to:
The Vine Uganda
515A S. Fry Rd. Suite 515
Katy, TX 77450
Please keep your tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Returns are processed within 5-7 business days of package receipt. Once we receive the return, your return will be processed and a store credit code given via e-mail.
We inspect all returns/exchanges and reserve the right to deny or refuse a full credit.


Damages or Wrong Items:
If you have received a damaged product or the wrong product please email us within 48 hrs of receipt at thevineuganda@gmail.com.